Privacy policy for field service data & TradesCraft Pro accounts
Last updated: Feb 28, 2026
TradesCraft Pro is field service software. We ("we," "our," or "us") respect your privacy.
This policy explains what information we collect for contractors and service businesses, how we use it, and the choices available to you.
By using the Service, you agree to this privacy policy.
1. Information We Collect
Information you provide
When you create an account or use the Service, we may collect:
- name and email address
- business name and contact details
- customer and job information you enter
- notes, invoices, and service records
Automatically collected information
We may collect:
- IP address
- device and browser type
- usage activity and interactions
- log and diagnostic data
This helps us maintain security and improve the Service.
2. How We Use Information
We use information to:
- provide and operate the Service
- store and display job and customer records
- improve features and reliability
- communicate updates and service availability
- respond to support requests
- detect fraud, abuse, or security issues
We do not sell your personal information.
3. Service Status and Development
TradesCraft Pro is currently under development. Features and data handling processes may evolve as the Service improves.
We strive to protect your data but recommend avoiding storage of sensitive or regulated information during early development.
4. How Your Data Is Stored
Your data is stored on secure cloud infrastructure.
We implement reasonable safeguards to protect your information, but no system is 100% secure.
5. Data Sharing
We do not sell or rent your data.
We may share information with trusted service providers solely to operate the Service, such as:
- cloud hosting providers
- authentication services
- analytics providers
- email delivery services
These providers are only permitted to use data to support our operations.
We may disclose information if required by law.
6. Your Data Ownership
You retain ownership of the data you enter into the Service.
You are responsible for ensuring you have permission to store customer information.
7. Data Retention
We retain data as long as your account remains active or as needed to provide the Service.
You may request deletion of your account and associated data by contacting us.
8. Your Rights and Choices
You may:
- request access to your data
- request correction or deletion
- stop receiving emails by following unsubscribe instructions
- close your account at any time
To make a request, contact us at the email below.
9. Cookies and Analytics
We may use cookies or similar technologies to:
- keep you logged in
- understand usage patterns
- improve performance
You can control cookies through your browser settings.
10. Third-Party Services
The Service may integrate with third-party tools (such as payment processors or analytics providers). These services have their own privacy policies.
We are not responsible for third-party practices.
11. Children's Privacy
TradesCraft Pro is not intended for individuals under 18. We do not knowingly collect information from minors.
12. Changes to This Policy
We may update this Privacy Policy as the Service evolves. Updates will be posted with a revised date.
Continued use of the Service indicates acceptance of the updated policy.
13. Contact
For privacy questions or data requests:
contact@whiterabbitsoftware.co
Common questions about privacy and data
These short answers help teams scan quickly. The numbered sections above remain the full legal policy.