Field service software support for TradesCraft Pro
Need help with your account, crew setup, scheduling, or billing? Email our team.
We support contractors and trade businesses using TradesCraft Pro every day. Include your account email and a concise description of the problem so we can respond with the right next step.
How do I reach support?
Contact: contact@whiterabbitsoftware.co
Frequently asked support questions
Answers below are plain-language summaries. For legal terms, see the terms of use and privacy policy.
How do I contact TradesCraft Pro support?
Email the team at the address on this page. Include your account email, a short description of the issue, and any error messages you see. We route messages to the right person faster when context is clear.
I cannot sign in—what should I check first?
Confirm you are using the correct email and password. Try a password reset from the sign-in page. If you use SSO or magic links, check spam folders. Still stuck? Email support with the email you registered and approximate time of the last attempt.
How quickly does support usually respond?
We aim to reply within one business day for most requests. Billing and access issues are prioritized when they block your crew from working.
Is there a public phone number for support?
Today, support is email-first so we can share links, logs, and follow-ups in writing. If you need a call for a larger deployment, mention that in your email and we will coordinate.